Returns & Refunds

We want every EARTHA order to feel considered and cared for. If your item arrives damaged, incorrect, or unsuitable, contact us within 7 days of delivery at support@earthacosmetics.co with your order number and clear photos where relevant.

Eligibility

For hygiene and safety, opened or used beauty products cannot be returned unless they arrive damaged or incorrect. Items must be unused, sealed where applicable, and in their original packaging.

Damaged or incorrect items

If an item arrives damaged or different from what you ordered, email us within 7 days of delivery. We will review the issue and provide the next step.

Refunds

Approved refunds are processed to the original payment method. Bank or payment-provider processing times may vary.

Exchanges

If you need a different shade or product, contact us before placing a replacement order so we can help guide the best next step.

Questions

For returns and refund questions, contact support@earthacosmetics.co.

Last updated: July 30, 2026.